Return & Refund Policy
Business Name: E&B Innovations LLC
Contact Email: support@avulea.com
We offer a 45 day return period, which means you may request a return within 45 days after receiving your order.
To be eligible for a return, the item must be:
• Unworn and unused
• In its original condition
• Free from stains, odors, or other signs of wear
• With all original tags attached
• In its original packaging
• Accompanied by proof of purchase
Please contact us at support@avulea.com before sending anything back. Items returned without first contacting our support team may not be accepted.
For orders containing multiple items, our return process requires the complete order to be returned together for a full refund. We are unable to process selected items from an order as a partial return.
For hygiene and quality control reasons, items that have been worn or used are not eligible for a return for a full refund.
Once an item has been worn, it can no longer be returned to our inventory or resold to another customer because we need to ensure that returned products meet our hygiene and quality standards.
If an item does not fit after being worn, we will first offer a free exchange for another available size, subject to approval and availability. There is no need to return the original item for an approved exchange.
If an exchange is not suitable, our support team will review the order and provide the best available resolution based on the circumstances.
Please note that worn items cannot be combined with or returned as part of a partial return. Our return process requires the complete order to meet the applicable return conditions for a full refund.
If your item does not fit, we are happy to offer a free exchange, subject to approval and product availability.
There is no need to return the original item when an exchange is approved. We will arrange the replacement in the requested available size.
Please contact us at support@avulea.com with your order number and preferred replacement size, and our support team will assist you.
We provide a free return shipping label only when the item received is damaged, defective, or incorrect.
For standard returns where the item is not damaged, defective, or incorrect, the customer is responsible for the return shipping cost.
This includes returns due to:
• Ordering the wrong size
• Ordering the wrong color or variant
• Change of mind
• No longer wanting the item
• Preference regarding style or material
• Ordering by mistake
• Finding another product elsewhere
Return shipping costs are non refundable.
If you choose to return an eligible item for a full refund, the return must be shipped at your own cost. The full refund can only be processed after the complete eligible return has been received and inspected at our warehouse.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if you receive an item that is:
• Damaged
• Defective
• Incorrect
• The wrong size, color, or variant compared with what was ordered
Please provide clear photos or other requested information so we can review the issue.
If the issue is confirmed, we will provide the appropriate resolution, which may include a replacement, exchange, refund, or other suitable solution.
When a return is required because the item was damaged, defective, or incorrectly sent, we will provide a return shipping label where applicable.
Certain products may not be eligible for return, including:
• Perishable goods
• Custom or personalized products
• Personal care items
• Hazardous materials
• Items that have been worn or used
• Items that do not meet the original condition requirements
If you are unsure whether your item qualifies, please contact us before sending it back.
For orders shipped to the European Union, applicable consumer protection laws may provide a 14 day right of withdrawal from the date the order is received.
Where applicable, customers may exercise this right without providing a reason.
Items returned under the right of withdrawal must still be handled in accordance with applicable law. Customers may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
This statutory right is separate from our standard 45 day return policy.
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow approximately 3 to 5 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.
If you have not received your refund after the applicable processing period, please contact us at support@avulea.com.
We reserve the right to refuse returns that do not meet the applicable return conditions or are submitted outside the applicable return period, except where applicable consumer protection law provides otherwise.
Items that have been worn, used, damaged after delivery, or returned without meeting the required return conditions may not qualify for a standard refund.
Non Delivery and Returned Packages
If a package is returned to us because of an incorrect or incomplete address, failure to collect the package, or refusal of delivery, return shipping or related costs may be deducted from any applicable refund where permitted.
If you have any questions about returns, exchanges, or refunds, please contact us at:
support@avulea.com
We are always happy to help and will do our best to find the most appropriate solution.